Midwest Family Group Privacy Policy

This website is owned and maintained by Midwest Family Mutual Insurance Company (“we”, “our”, or “us”).  This Privacy Policy (“Policy”) sets forth our policies with respect to the collection and use of information obtained by us from visitors to this website.  By accessing, continuing to access, or downloading or installing materials from this Site, you acknowledge your acceptance of this Policy without limitation or qualification.

Midwest Family Mutual values you as a customer and has always safeguarded the information that is collected in order to provide you with the best possible products and services. Federal legislation, including the Gramm-Leach-Bliley Financial Modernization Act of 1999 and the Uniform Electronic Transactions Act (UETA), require that we formally advise of this.

You provide us with most of the information about you that we use in evaluating your application and servicing your insurance policy. We may collect non-public personal information about you from any of the following sources: Information from you on an application or other forms or in other transactions with us; our agents; or information we receive from a consumer reporting agency. Depending on the nature of your coverage, we may collect information about you from third parties, such as other persons proposed for coverage under your policy or the State Motor Vehicle Department concerning your driving record.

Through this website, we may collect non-personal information and personal information.  Personal information is information that could be used to identify you including (but not limited to) your name, address, telephone number, email address, and/or policy number.  This information is only collected when you voluntarily provide it to us.  Personal information is collected from you for business purposes only.  Personal information may be required in order to use certain features on the website such as contacting us via email, paying your bill, or reporting a claim.  Users who do not wish to provide this information may decline to provide it but may be limited in the ability to access and take advantage of some features on our website.

Non-personal information is information that could not be used to identify you.  This may include information such as tracking the number of visitors to our website and determining how visitors navigate the various pages on our website.

We do not disclose any non-public information about our customers or former customers to anyone, except as permitted by law. In some cases this may mean information can be disclosed to third parties without your authorization. This is only done within the law and with parties that facilitate the underwriting of risk, settlement of claims, reinsurance of these functions or to comply with regulatory requirements. We do not release information for any marketing purpose.

We restrict access to information about you to employees or agents to allow them to provide you with products or to provide you benefits or services under them. We maintain strict physical, electronic and procedural safeguards that comply with state and federal regulations to guard your non-public personal information.  However, information transmitted over the Internet cannot be guaranteed to be completely secure and so we cannot warrant the security of your interaction with our website.  If at any time you have reason to believe your use of our website is no longer secure, please contact us at 800-225-5636.

Our website contains links to other websites that we do not maintain. We make no warranties or representations about other websites. We recommend that you read the privacy and security policies of these sites.

We reserve the right to change this Policy at any time. 

You have the right to obtain access to certain items of information we have collected about you, and you have the further right to request correction of information if you feel it is inaccurate.  To correct information about you, send a written request, explaining your desired correction.  Within 30 days, we will either make the requested correction or tell you why we will not. We cannot correct Consumer Report Information. To do this, you must contact the consumer reporting agency that provided it.

We would also be pleased to tell you about our policies and procedures for the privacy of your information.  For additional information or to access your information, please contact us in one of the following ways:

Midwest Family Mutual Company
PO Box 9425
Minneapolis, MN 55440-9425
Tel: 763-951-7000
Toll Free: 1-800-225-5636
Fax: 763-951-7092
Email: service@midwestfamily.com