Midwest Family Terms and Conditions of Use

Midwest Family and its subsidiaries and affiliates provide you this website or mobile app. For purposes of these Terms and Conditions of Use (Terms), the person accessing this website or mobile app will be referred to as “you”, “your”, or “user” and Midwest Family shall be referred to as “our”, “we” or “Midwest Family”. Throughout these Terms, our website or mobile app shall be referred to as “Site”.

Use of this Site

Your use of this Site is expressly conditioned on your acceptance and agreement to these Terms.  Please read them before using the Site.  By accessing, continuing to access, or downloading or installing materials from this Site, you acknowledge your acceptance of these Terms without limitation or qualification.  Midwest Family may change these terms from time to time at its sole discretion.  Your access and use will be subject to the most current version of these terms when you use the site after any such change is posted.  If you do not agree with any of these Terms, you may not continue to use this Site.

You are solely responsible for any and all telecommunications or other connectivity charges incurred through your use of the Site.  Personal information which you may provide to Midwest Family or its designees is governed by Midwest Family’s Privacy Policy, as updated from time to time.  The Privacy Policy can be accessed at www.midwestfamily.com .   

Ownership and Intellectual Property Rights

All title, ownership rights, and intellectual property rights in and to this Site are owned by Midwest Family or its licensors.  This Site contains certain licensed materials and Midwest Family’s licensors may also protect their rights in the event of any violation of these Terms.  These items include but are not limited to the following:

  • The Midwest Family logo
  • Trademarks
  • Computer code
  • Themes and concepts
  • Artwork
  • Animation and sounds
  • Audio-visual effect

Except as expressly provided herein, you shall not use any portion of this Site, or any other intellectual property of Midwest Family on any other Site, in the source code of any other Site, or in any other printed or electronic materials. Except as expressly provided herein, you shall not modify, publish, reproduce, republish, copy, upload, post, transmit, distribute, or otherwise use any of this Site's content or frame this Site within any other Site without our prior written permission. Systematic retrieval of data or other content from this site to create or compile, directly or indirectly, a collection, database or directory, without prior written permission from Midwest Family, is prohibited.

Links to Third-Party Sites

This Site contains links to other third-party websites that are not maintained by Midwest Family.  These links are provided solely for your convenience.  These other sites are not under our control, and as such, we cannot guarantee the quality, accuracy, or security of these sites.  A link to or from another website does not imply an affiliation between Midwest Family and the third-party website owner.  Your use of any other Internet websites linked to or from our Site is at your own risk and we assume no obligation or liability in connection therewith.  We recommend that you take the time to read the privacy policies and user agreements of these sites. 

Product Availability

This Site is controlled, operated, and maintained by Midwest Family for the purpose of servicing our policyholders and assisting independent insurance agents with the marketing and promotion of Midwest Family products and services exclusively within the states in which we operate.  We make no representation that our products and services or the materials on this Site are suitable for or offered in every state.  Midwest Family actively writes business pursuant to state license in more than 20 states.  The full list of states and available products can be found on our website.    

Insurance Policy Terms and Conditions Control

These Terms of Use apply to your use of this Site and do not change or alter any other contract or agreement between you and Midwest Family.  Products, coverages, discounts, insurance terms, definitions, and other descriptions are intended for informational purposes only and do not in any way replace or modify the definitions and terms contained in your individual insurance contracts, policies, and/or declaration pages from Midwest Family companies, which are controlling.  All products, coverages, terms, and discounts may vary by state and certain exclusions may apply.  State law variations regarding the interpretation of insurance policies may exist.  Any statements of coverage, scope, or intent on this Site are general in nature and are subject to change based on such variations.  Your eligibility for products and services is subject to Midwest Family’s underwriting guidelines and acceptance by Midwest Family’s underwriting department. 

Secured Areas and Passwords

Some areas of this Site are restricted and require authorization for access.  Unauthorized use of or access to these areas is prohibited.  Actual or attempted unauthorized use of or access to such areas may result in criminal and/or civil prosecution.  Attempts to access such areas without authorization may be viewed, monitored and recorded and any information obtained may be given to law enforcement organizations in connection with any investigation or prosecution of possible criminal activity on this system.  If you are not an authorized user of such areas or do not consent to continued monitoring, you should not attempt to access these areas.

If you are an authorized user of any restricted area, in accessing Midwest Family sites requiring a User ID and password, you agree that:

  • Midwest Family is authorized to act on instructions received under your User ID and password.
  • Midwest Family is not liable for any unauthorized access to your personal information that is not the direct result of gross negligence or intentional misconduct on the part of Midwest Family. 
  • You are responsible to maintain the security of your User ID and password. You will keep your User ID and password confidential and you will notify Midwest Family immediately if you suspect any unauthorized activity related to your account.  Midwest Family will not ask you for your password. 

Midwest Family will not be responsible if you do not properly secure your User ID and password or if you choose to share this information with anyone else.  In order to protect your personal information Midwest Family encourages you to change your password on a regular and frequent basis.

If you have an Insured Portal account, you may update your personal information by logging in to your account and visiting the My Account section.  If you have trouble accessing your account, please contact your agent or the Service Center at 800-CALL-Midwest Family, extension 7000.  The Service Center is available Monday – Friday, excluding holidays, from 7:00 a.m. – 7:00 p.m. Central Standard Time.  If you have forgotten your password, click on the Forgot Password link. 

Online Claims Submissions

If you are a Midwest Family policyholder, you may choose to report an insurance claim online by logging in or registering for an Insured Portal account.  Your submission does not commit Midwest Family to coverage for this loss.  Information you submit regarding your insurance policy and the loss is subject to review and verification.  Midwest Family reserves the right to request additional information in order to reach a decision on the claim.  Furthermore, this Site does not make any representations that coverage does or does not exist for any particular claim or loss, or type of claim or loss, under any policy.  Whether coverage does or does not exist for any particular claim or loss under any policy depends on the facts and circumstances involved in the claim or loss and all applicable policy wording and state regulations.  A Midwest Family claim representative will communicate with you regarding your claim.  All policy provisions contained in your policy remain in effect.  If you have any questions regarding the coverage provided by your policy, please contact your Midwest Family agent.

Limited Use

So long as you adhere to these Terms, Midwest Family grants you a nonexclusive, nontransferable, limited and revocable right to access, use, display, and navigate this Site strictly for your personal and non-public use.  You are also granted a limited and revocable license to print copies or download or install material from this Site, but solely for your personal, non-public use.  All branded or trademarked material must appear on all copies in the same manner as the original.  Except as expressly provided above, all rights are reserved.  Unless you are an independent agent associated with Midwest Family, any commercial or public use of the Site or any of its content is strictly prohibited without written permission from Midwest Family.

Independent agents are subject to the terms of their agency agreements with Midwest Family. 

Applicable Law/Severability

These Terms of Use shall be governed by and interpreted according to the laws of the State of Iowa without respect to any conflict of laws provisions.  If any portion of these Terms of Use is unlawful, void, or unenforceable, it shall not affect the validity or enforceability of any other provision.

Disclaimers of Warranties and Midwest Family Liabilities

Any information, services, materials, software, or other items on this Site are provided "as is" without any warranty of any kind, either expressed or implied, including without limitation the implied warranties of merchantability and fitness for a particular purpose. Midwest Family does not warrant that this Site will be uninterrupted or error free. Any risk arising out of use or performance of the information, services, materials, software, or other items remains entirely with you. Under no circumstances will Midwest Family be liable for any damages whatsoever arising out of the use or performance of the information, services, materials, software, or other items.

We do not warrant the content, quality, condition, accuracy, adequacy or completeness of this information. Other than as required by applicable consumer protection law or insurance law, if any, in no event will Midwest Family, including employees, agents, officers, directors and third-party providers, be liable for errors or omissions in this information or for any losses or damages, direct, indirect, incidental, special, consequential or punitive, resulting from your use of, misuse of, inability to use, or reliance on, any such information.  You are responsible for evaluating the accuracy, completeness, or usefulness of any information, advice, or other content available on this Site. 

We also do not assume any liability for any losses or damage caused by (a) the disclosure of information to your mobile phone when the phone is in another person's possession; or (b) to your data, mobile phone or other equipment caused by the use of this Site.  Additionally, you agree to indemnify, defend and hold us harmless from and against any claims, losses or costs (including reasonable attorneys' fees) arising from your provision of a phone number that is not your own or your violation of applicable state and federal laws and regulations.

Midwest Family expressly disclaims any liability, whether in contract, tort, strict liability or otherwise, for any direct, indirect, special, incidental or consequential damages, losses or expenses arising in connection with your use of or inability to use this Site or any other website linked to this Site, or in connection with any failure of performance, error, omission, interruption, virus, defect, or delay in operation or transmission, even those of which we are aware.

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PO Box 9425
Minneapolis, MN 55440